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9 units - RTM Director (Camden, London)
Our Process
A newly formed RTM approached Cube after becoming increasingly unhappy with both their freeholder and the appointed managing agent, citing a lack of transparency and significantly inflated costs. As inexperienced directors, their immediate priority was understanding their responsibilities and stabilising the handover.
Due to a complete breakdown in communication with the previous agent, Cube took over all correspondence. On the acquisition date, we secured enough documentation to begin the handover and acted immediately to put buildings insurance in place within 24 hours, ensuring the property remained fully protected.
"The team at Cube are a pleasure to deal with. They are knowledgeable professionals with a clear focus on providing excellent customer service."
Camden
London
Our Solution
With the previous agent attempting to withhold funds and key information, we worked closely with the directors to keep the RTM operational. During this period, the RTM had no access to service charge funds, so we coordinated an emergency fund raise from leaseholders to ensure insurance premiums and essential services could continue uninterrupted.
Over the following two months, we persistently pursued the outstanding documentation and release of funds from the former agent. Once resolved, we helped the RTM transition onto a realistic, well-controlled budget and establish clear, transparent financial reporting and governance.
Our Approach
Everything we do is guided by clear, core principles.
Education and Support
We guided newly appointed RTM directors through their responsibilities, providing clarity, reassurance, and practical leadership at every stage.
Advocacy and Protection
We acted decisively to protect the RTM’s position, ensuring the building remained insured and operational during a highly challenging handover.
Financial Transparency
By restoring proper budgeting, reporting, and oversight, we helped transform a vulnerable RTM into a stable, well-run block.